As we approach the end of 2009, WTC Cablevision is continuing to work towards the goal of an all-digital cable system.
What this means to our customers is that the way our cable is currently set up you are able to receive Lifeline and Expanded Basic cable without a digital box. This is because we currently convert the digital signal back to analog at the head-end. We made a business decision to continue giving you the analog signal for as long as possible. This conversion is costly for us, though, and we will not be able to continue it past January 2010. Effective January 5, 2010, if you do not have a standard digital box, a high definition digital box, or a cable card, you will only be able to receive our Lifeline Basic package, which includes channels 2 through 32, on an analog signal.
We hope you will consider moving to a digital package before the end of the year, so that when January 5th comes, you will not lose the channels in your expanded basic package. You will need to call us before that time to let us know what you choose to do. Please keep in mind that the longer you wait, the longer the wait for a box might be. We currently have a 48-hour waiting period before you can receive a digital box. As our supply goes out to customers we may run into delays due to supply issues or due to technician availability.
We want to thank you for your patience and understanding as we work through this project. Our goal has always been to provide you the highest quality service at reasonable rates.
If you have any questions or comments about this project, or if you would like to have a digital box installed in your home, please contact our office at 563-732-3000 |
