Support
Connecting your streaming device to Wi-Fi
From your streaming device
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Settings - Network - Set up Connection
Pairing your streaming device to a new TV:
After you have moved or inserted the device into your TV, make sure you are connected to your Wi-Fi.
Settings - Network - Set up Connection
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Using your Fire TV Stick remote
Settings - Equipment Control - Manage Equipment - TV - Change TV
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Using your Roku Stick remote
Settings - Remotes & devices - Remote - Add a new remote​
Eliminating the use of multiple remotes when turning on your streaming device:
​Roku-
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Settings TO System
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Control other devices (CEC)
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Press OK to refresh
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Make sure (HDMI/device) shows up on list as “CEC devices found”
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Go back to Settings
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System TO Power
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Always power on to…
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Select device (HDMI/device)​​
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Closed Caption:
​Fire Stick- Using the Fire Stick remote click the menu button (three horizontal lines) to get to settings. Closed Captioning can be turned on when the Play Bar is visible by pressing the lower part of the remote control ring and highlighting the CC icon. Press the center of the remote to turn Closed Captioning On or Off.
Roku- Using the Roku remote go to settings and select accessibility. From this select Caption mode to turn Closed Captioning On or Off.​​
Quick channel number search:
​Fire Stick- Using the Fire TV Stick remote while on the guide, press and hold the select button (the big circle button) to produce a number pad.
Roku- Using the Roku remote while in the guide, press the star (*) button to produce the number pad.
Last channels watched:
Fire Stick- While watching one program, simply click the menu button (three horizontal lines) to show the last 12 channels watched.
Roku- While watching one program, simply click the left arrow button to show the last 8 channels watched.​
No signal message and changing your HDMI:
"No signal" on a TV means that the television is not receiving any video input from the currently selected source, like an antenna, cable box, or streaming device, and therefore cannot display a picture; this usually appears when the device is not powered on, not connected properly, or the TV is set to the wrong input
What to do when you see "no signal":
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Check connections: Verify that all cables are securely plugged into both the TV and the source device.
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Change input: Select the correct input on the TV that the device is connected to.
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Power cycle devices: Turn off both the TV and the source device, wait a few seconds, and then turn them back on.
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Check for damage: Inspect cables for any visible damage.
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Smart TV vs Streaming Stick:
Streaming sticks often have more advanced hardware compared to the streaming capabilities built into smart TVs. Streaming sticks can sometimes have better Wi-Fi capabilities, leading to smoother streaming experiences, especially in larger homes with weaker signals.