Support
Managed Wi-Fi with CommandIQ
The ultimate Wi-Fi deserved the ultimate app. Take control of your home with Command IQ. Utilize the App to view connected devices on your network, set basic parental controls, set up a guest network, or adjust your SSID and password.
Android: https://play.google.com/store/apps/details?id=com.calix.smarthome&hl=en_US&gl=US
iPhone: https://apps.apple.com/us/app/commandiq/id1437258693
CommandIQ Guide: https://www.wtccommunications.com/_files/ugd/00d949_8d8c74c905be4796bc53c0d3a889e2c2.pdf
How to check your lights on your Calix managed Wi-Fi router:​
-
Solid green: Indicates a stable connection.
-
Blinking green: Might signify activity on the connection. Amber/Orange: Could mean a degraded connection or warning.
-
Red/No light: Typically indicates a problem with the cable or connection.
​
How to reboot your Calix managed Wi-Fi router:
-
Locate the power source: Find the power cord connected to the back of your Calix router.
-
Unplug completely: Ensure the power cord is fully disconnected from the router.
-
Wait a moment: Allow a brief time (around 30 seconds) for the router to fully power down.
-
Plug back in: Re-attach the power cable to the router.​​
​
Is router placement important? YES!!!!
Do NOT place your GigaSpire:
-
Behind a large mirror or in a room that is separated from the rest of the home by dense building materials, like concrete or brick.
-
Next to other household devices that also emit signals that might interfere with your Wi-Fi signal, such as microwaves, baby monitors and cordless phones.
-
Next to large metal household appliances, like a refrigerator, freezer, washer or dryer.
-
On or near the floor; try to install the router at eye level (or higher), ideally on a shelf.
​
What is the difference between 2.4G and 5G?
Key points about 2.4 GHz and 5 GHz Wi-Fi:
-
Speed: 5 GHz is significantly faster than 2.4 GHz.
-
Range: 2.4 GHz has a wider coverage area and can penetrate walls better than 5 GHz.
-
Interference: 2.4 GHz is more prone to interference from other devices like microwave ovens, which can impact signal quality. ​​
Can I set up a wired connection with my Calix managed Wi-Fi router? ​
You can connect your PC, Smart TV, etc. directly to the back of the Calix router using one of the YELLOW ethernet ports..
Key points to remember:
-
LAN ports:
These are the ports you should use to connect devices like computers, consoles, or smart TVs with an ethernet cable for a hardwired connection.
-
WAN port:
This port is dedicated to connecting your router to your internet service provider's modem.
​​​​​​​​
What uses your internet speeds?
​
